Privacy Policy of Zomerlust

1. Introduction

Zomerlust, operated by ION Paarl (Pty) Ltd, respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (“POPIA”), applicable South African laws, and internationally recognised privacy principles.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a reservation, or otherwise interact with us.

2. Information We Collect

We may collect the following personal information:

  • name and surname;

  • email address and telephone number;

  • billing and payment information;

  • reservation details and guest preferences;

  • identification or passport information where legally required;

  • communication records;

  • website usage information collected through cookies and analytics tools.

3. How We Collect Information

We collect information when you:

  • make a booking or enquiry;

  • communicate with us via email, forms, or telephone;

  • subscribe to newsletters or marketing communications;

  • browse or interact with our website;

  • Use third-party booking platforms linked to our services.

4. How We Use Your Information

We may use your information to:

  • process reservations and payments;

  • communicate regarding bookings or enquiries;

  • provide hospitality services and guest support;

  • personalise guest experiences where appropriate;

  • improve our website and services;

  • comply with legal and regulatory obligations;

  • Send occasional marketing communications where permitted.

5. Lawful Basis for Processing

Where applicable under international privacy laws, including the GDPR, we process personal information on the basis of:

  • fulfilling contractual obligations;

  • complying with legal obligations;

  • legitimate business interests;

  • or consent where required.

6. Marketing Communications

We may send you updates, offers, or hospitality-related communications if:

  • You have consented to receive them; or

  • We are otherwise permitted to do so by law.

You may unsubscribe at any time by:

  • clicking the unsubscribe link in emails; or

  • contacting us directly at reservations@zomerlust.co.za.

7. Sharing of Information

We do not sell personal information.

We may share information with trusted third parties, including:

  • payment processors;

  • booking platforms;

  • website and IT service providers;

  • analytics and marketing providers;

  • professional advisers;

  • legal or regulatory authorities where required.

Third-party providers are required to process information securely and lawfully.

8. International Visitors & Cross-Border Transfers

If you access our website or make a reservation from outside South Africa, please note that your information may be transferred to, stored, and processed in South Africa or in jurisdictions where our service providers operate.

By using our website and services, you consent to such transfer and processing in accordance with this Privacy Policy.

We take reasonable steps to ensure that appropriate safeguards are in place for international data transfers where required.

9. Cookies & Analytics

Our website may use cookies and similar technologies to:

  • improve website functionality;

  • remember user preferences;

  • analyse visitor behaviour;

  • support marketing and advertising efforts.

Cookies may be placed by third-party services such as analytics providers or booking platforms.

You may disable cookies through your browser settings, although some features of the website may not function correctly.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorized access;

  • misuse;

  • disclosure;

  • loss;

  • or alteration.

While we strive to protect your information, no online system can be guaranteed completely secure.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to:

  • fulfil the purposes outlined in this policy;

  • comply with legal, tax, and regulatory obligations;

  • resolve disputes;

  • and enforce agreements.

12. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information;

  • Request correction or deletion of information;

  • Object to certain processing activities;

  • Withdraw consent where applicable;

  • Request restriction of processing;

  • Lodge a complaint with the Information Regulator of South Africa or another applicable supervisory authority.

Requests may be submitted using the contact details below.

13. Third-Party Services

Our website may integrate with third-party services, including:

  • online booking systems;

  • payment gateways;

  • mapping services;

  • social media platforms;

  • analytics providers;

  • or embedded content providers.

These third parties may collect and process information in accordance with their own privacy policies.

14. Children’s Privacy

We do not knowingly collect personal information from children without appropriate consent from a parent or guardian where required by law.

15. Contact Information

For any privacy-related enquiries or requests, please contact:

ION Paarl (Pty) Ltd t/a Zomerlust
Email: reservations@zomerlust.co.za
Phone: +27 21 872 2117

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and will take effect immediately upon publication.